Performance degradation affecting Uganda MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 22, 2025 - 07:07 UTC

Monitoring

A fix has been deployed by Uganda MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 22, 2025 - 02:27 UTC

Investigating

We are experiencing an degradation of the Uganda MTN services. We are investigating the issue.
Posted May 22, 2025 - 01:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 22, 2025 - 00:39 UTC

Investigating

We are experiencing an outage of the Uganda MTN services. We are investigating the issue.
Posted May 21, 2025 - 22:56 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).