Performance degradation affecting Kenya Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Nov 09, 2025 - 16:01 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 09, 2025 - 14:21 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible
Posted Nov 09, 2025 - 04:34 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 08, 2025 - 16:34 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 08, 2025 - 14:31 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 08, 2025 - 08:02 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 07, 2025 - 16:01 UTC

Identified

We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
Posted Nov 07, 2025 - 12:43 UTC
This incident affected: Kenya MMO services (Airtel :: Payout).