Performance degradation affecting Tanzania Halotel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jun 04, 2026 - 21:14 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 04, 2026 - 19:04 UTC

Update

This is a quick update to inform you that we are experiencing degraded performance in our Tanzania Halotel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 04, 2026 - 17:42 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Jun 04, 2026 - 17:31 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).
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