Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 31, 2025 - 23:33 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 31, 2025 - 22:23 UTC

Identified

We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
Posted Jul 31, 2025 - 20:35 UTC

Monitoring

A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 31, 2025 - 19:42 UTC

Investigating

We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
Posted Jul 31, 2025 - 17:06 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).