Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Apr 06, 2026 - 12:15 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 06, 2026 - 09:25 UTC

Update

This is a quick update to inform you that we are still experiencing instabilities in our Zamtel Zambia payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Apr 05, 2026 - 18:42 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Apr 05, 2026 - 11:49 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).
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