The incident has been resolved. We apologise for the inconvenience.
Posted Nov 13, 2025 - 19:32 UTC
Monitoring
A fix has been deployed by Rwanda MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 13, 2025 - 18:43 UTC
Update
We are experiencing an outage in our Rwanda MTN deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Nov 13, 2025 - 16:24 UTC
Update
We are still experiencing degraded performance in our Rwanda MTN deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Nov 13, 2025 - 14:57 UTC
Identified
We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.
Posted Nov 13, 2025 - 13:29 UTC
This incident affected: Rwanda MMO services (MTN :: Web Deposit, MTN :: Payout).