Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 05, 2026 - 08:13 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 05, 2026 - 06:54 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Uganda USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Oct 05, 2026 - 04:54 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Oct 04, 2026 - 17:58 UTC
This incident affected: Uganda MMO services (Airtel :: USSD Deposit).
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