Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jun 29, 2026 - 20:04 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 29, 2026 - 16:00 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 29, 2026 - 12:06 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 29, 2026 - 03:26 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Posted Jun 28, 2026 - 19:11 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).
← Current Status Powered by Atlassian Statuspage