Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 05, 2025 - 21:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2025 - 16:54 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Uganda deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 05, 2025 - 12:08 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Aug 05, 2025 - 11:57 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).
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