Performance degradation affecting Benin MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 18, 2025 - 13:03 UTC

Monitoring

A fix has been deployed by MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 18, 2025 - 10:25 UTC

Update

MTN Benin is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Dec 18, 2025 - 07:44 UTC

Identified

We have identified instability in Benin MTN services. We have escalated this to the MMO for resolution.
Posted Dec 17, 2025 - 22:50 UTC
This incident affected: Benin MMO services (MTN :: Web Deposit, MTN :: Payout).
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