Performance degradation affecting Burkina Faso Moov services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Mar 10, 2025 - 16:37 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Burkina Faso Moov deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Mar 10, 2025 - 03:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 09, 2025 - 18:19 UTC

Identified

We have identified instability in Burkina Faso Moov services. We have escalated this to the MMO for resolution.

Posted Mar 09, 2025 - 17:20 UTC

This incident affected: Burkina Faso MMO services (Moov :: Web Deposit, Moov :: Payout).