Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 19, 2025 - 13:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 19, 2025 - 11:29 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted May 19, 2025 - 09:12 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).