Performance degradation affecting Nigeria PalmPay services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 30, 2025 - 12:34 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 30, 2025 - 12:00 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Nigeria PalmPay services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 30, 2025 - 07:38 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Nigeria PalmPay services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 29, 2025 - 13:47 UTC

Identified

We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
Posted Dec 29, 2025 - 08:38 UTC
This incident affected: Nigeria MMO services (PalmPay :: Web Deposit, PalmPay :: Payout).