Performance degradation affecting DRC, Malawi, Rwanda, Tanzania, Uganda, Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 05, 2025 - 21:19 UTC

Monitoring

A fix has been deployed by Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 05, 2025 - 19:55 UTC

Investigating

We are experiencing degraded performance in the DRC, Malawi, Rwanda, Tanzania, Uganda, Zambia Airtel services. We are investigating the issue.
Posted Aug 05, 2025 - 19:15 UTC
This incident affected: Rwanda MMO services (Airtel :: Payout), Malawi MMO services (Airtel :: Payout), DRC MMO services (Airtel :: Payout), Zambia MMO services (Airtel :: Payout), Uganda MMO services (Airtel :: Payout), and Tanzania MMO services (Airtel :: Payout).