Performance degradation affecting Orange Cameroon and Intouch Orange Cameroon services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 16, 2025 - 19:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 16, 2025 - 15:36 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon and Intouch Orange Cameroon deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 16, 2025 - 12:32 UTC

Update

We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.
Posted Aug 16, 2025 - 12:14 UTC

Identified

We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.
Posted Aug 16, 2025 - 12:04 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).