Performance degradation affecting Cameroon Orange + Intouch services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Aug 14, 2025 - 15:44 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 14, 2025 - 06:14 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 13, 2025 - 09:22 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 13, 2025 - 09:21 UTC

Identified

This is a quick update to inform you that we are again experiencing an outage in our Cameroon Orange + Intouch services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 13, 2025 - 07:23 UTC

Investigating

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Aug 13, 2025 - 01:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2025 - 01:36 UTC

Identified

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Aug 12, 2025 - 22:29 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).