Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 27, 2026 - 22:26 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 27, 2026 - 21:49 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted Jan 27, 2026 - 21:09 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).