Performance degradation affecting Kenya Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Feb 06, 2026 - 06:09 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Feb 06, 2026 - 05:09 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Kenya Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Feb 06, 2026 - 04:21 UTC

Identified

We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.

Posted Feb 05, 2026 - 23:22 UTC

This incident affected: Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout, Airtel :: Payout).