Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 28, 2025 - 22:51 UTC

Monitoring

A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 28, 2025 - 18:19 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Mar 28, 2025 - 17:55 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).