System degration affecting internal tools and all gateways

Incident Report for PawaPay

Resolved

We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
Posted Oct 13, 2026 - 22:06 UTC

Update

Dear Customer! We are continuing to work on resolving the ongoing issue. We will keep you updated at least once every 60 minutes. Thank you for your understanding.
Posted Oct 13, 2026 - 20:05 UTC

Identified

Dear Customer! We are currently experiencing an issue with callback delivery. Callbacks for transactions across all gateways may be delayed or not received. Transactions themselves are being processed normally, and you can check the final status of any transaction using our status check endpoint. Our engineering team is working on resolving the issue. We will keep you updated at least once every 60 minutes. Thank you for your understanding.
Posted Oct 13, 2026 - 19:05 UTC
This incident affected: PawaPay platform (PawaPay Merchant API, PawaPay Dashboard, Payment reconciliation).