Performance degradation affecting MTN OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 26, 2026 - 21:03 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 26, 2026 - 18:53 UTC

Identified

This is a quick update to inform you that we are experiencing an outage in our MTN OpenApi deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Mar 26, 2026 - 14:25 UTC

Investigating

We have identified instability in MTN services. We have escalated this to the MMO for resolution.
Posted Mar 26, 2026 - 13:35 UTC

Update

We have identified instability in MTN services. We have escalated this to the MMO for resolution.
Posted Mar 26, 2026 - 13:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 26, 2026 - 10:10 UTC

Update

We have identified instability in MTN services. We have escalated this to the MMO for resolution.
Posted Mar 26, 2026 - 08:25 UTC

Update

We have identified instability in MTN services. We have escalated this to the MMO for resolution.
Posted Mar 26, 2026 - 08:24 UTC

Identified

We have identified instability in MTN services. We have escalated this to the MMO for resolution.
Posted Mar 26, 2026 - 08:22 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout, MTN :: Betting :: Web Deposit, MTN :: Betting :: Payout), CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Rwanda MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout), and Benin MMO services (MTN :: Web Deposit, MTN :: Payout).