Performance degradation affecting Tanzania Halotel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 02, 2026 - 00:52 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 02, 2026 - 00:00 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Feb 01, 2026 - 22:23 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).