Performance degradation affecting Sierra Leone Orange services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 23, 2026 - 13:38 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 23, 2026 - 12:41 UTC

Update

We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
Posted May 22, 2026 - 20:23 UTC

Update

We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
Posted May 22, 2026 - 19:42 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 22, 2026 - 19:07 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 22, 2026 - 16:51 UTC

Update

This is a quick update to inform you that we are experiencing a degraded performance/outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 22, 2026 - 12:18 UTC

Update

This is a quick update to inform you that we are experiencing a degraded performance in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 22, 2026 - 12:09 UTC

Update

We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
Posted May 22, 2026 - 11:39 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 22, 2026 - 11:02 UTC

Update

This is a quick update to inform you that we are experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 22, 2026 - 08:57 UTC

Investigating

We are experiencing degraded performance in the Sierra Leone Orange services. We are investigating the issue.
Posted May 22, 2026 - 08:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 22, 2026 - 06:36 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 22, 2026 - 06:17 UTC

Investigating

We are experiencing an outage of the Sierra Leone Orange services. We are investigating the issue.
Posted May 21, 2026 - 22:09 UTC
This incident affected: Sierra Leone MMO services (Orange :: Web Deposit, Orange :: Payout).