Performance degradation affecting Sierra Leone Orange services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 29, 2025 - 14:38 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Sierra Leone Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 28, 2025 - 15:38 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Sierra Leone Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 28, 2025 - 07:38 UTC

Monitoring

A fix has been deployed by Sierra Leone Orange. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 28, 2025 - 06:53 UTC

Update

Unfortunately, we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateways and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Jul 28, 2025 - 03:20 UTC

Update

Unfortunately we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateways. Orange is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 27, 2025 - 20:27 UTC

Update

We are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 27, 2025 - 13:44 UTC

Update

We are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 27, 2025 - 08:50 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 26, 2025 - 19:09 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 26, 2025 - 10:02 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 26, 2025 - 01:05 UTC

Investigating

We are experiencing an outage of the Sierra Leone Orange services. We are investigating the issue.
Posted Jul 25, 2025 - 03:03 UTC
This incident affected: Sierra Leone MMO services (Orange :: Web Deposit, Orange :: Payout).