Performance degradation affecting Rwanda Airtel MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 29, 2025 - 20:49 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 29, 2025 - 20:07 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted Jul 29, 2025 - 18:45 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).