Performance degradation affecting Lesotho M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 14, 2025 - 08:49 UTC

Monitoring

A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 14, 2025 - 08:10 UTC

Update

We are still experiencing degraded performance in our Lesotho M-Pesa payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Dec 14, 2025 - 02:26 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Lesotho M-Pesa payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 13, 2025 - 16:05 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Lesotho M-Pesa payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 13, 2025 - 10:00 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 13, 2025 - 08:48 UTC

Investigating

We are experiencing degraded performance in the Lesotho M-Pesa services. We are investigating the issue.
Posted Dec 13, 2025 - 04:30 UTC
This incident affected: Lesotho MMO services (M-Pesa :: Web Deposit, M-Pesa :: Payout).