Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 27, 2026 - 15:37 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 27, 2026 - 13:38 UTC

Update

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Mar 27, 2026 - 11:51 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Mar 27, 2026 - 11:29 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).