Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 06, 2026 - 16:02 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 06, 2026 - 13:17 UTC

Update

We are experiencingan outage of the Zambia Airtel services. We are investigating the issue.
Posted Feb 06, 2026 - 11:21 UTC

Investigating

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Feb 06, 2026 - 11:10 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 06, 2026 - 09:51 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Feb 06, 2026 - 05:31 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).