Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 31, 2026 - 21:09 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 31, 2026 - 20:17 UTC

Update

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jan 31, 2026 - 17:05 UTC

Update

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jan 31, 2026 - 16:52 UTC

Identified

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
Posted Jan 31, 2026 - 16:15 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).