Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Nov 08, 2025 - 20:35 UTC

Monitoring

A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 08, 2025 - 19:47 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Nov 08, 2025 - 18:21 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).