Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 24, 2025 - 21:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 24, 2025 - 18:53 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Dec 24, 2025 - 18:42 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).