Performance degradation affecting Tanzania Halotel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Mar 09, 2025 - 20:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2025 - 18:42 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 09, 2025 - 13:07 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Mar 09, 2025 - 10:50 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).