Performance degradation affecting DRC Orange services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 09, 2026 - 20:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 09, 2026 - 18:00 UTC

Identified

We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
Posted Jan 09, 2026 - 16:32 UTC
This incident affected: DRC MMO services (Orange :: Web Deposit, Orange :: Payout).