Performance degradation affecting Malawi TNM services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 05, 2026 - 13:59 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 05, 2026 - 13:09 UTC

Identified

We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.
Posted Feb 05, 2026 - 12:40 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).