Performance degradation affecting Rwanda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 22, 2025 - 12:02 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 22, 2025 - 10:29 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 22, 2025 - 00:21 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 21, 2025 - 03:53 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 20, 2025 - 19:14 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 20, 2025 - 06:43 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 19, 2025 - 15:10 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 19, 2025 - 07:39 UTC

Investigating

We are experiencing degraded performance in the Rwanda Airtel services. We are investigating the issue.
Posted Aug 19, 2025 - 01:24 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).