Performance degradation affecting Zambia Zamtel MMO services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 05, 2025 - 18:39 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 05, 2025 - 17:52 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Sep 05, 2025 - 17:38 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).