Performance degradation affecting Tanzania Halotel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 18, 2025 - 16:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 18, 2025 - 15:47 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Sep 18, 2025 - 15:43 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).