Performance degradation affecting Nigeria Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Aug 14, 2025 - 05:34 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Aug 14, 2025 - 04:23 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Nigeria Airtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Aug 14, 2025 - 03:40 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Aug 14, 2025 - 03:35 UTC

Identified

We have identified instability in Nigeria Airtel services. We have escalated this to the MMO for resolution.

Posted Aug 13, 2025 - 23:40 UTC

This incident affected: Nigeria MMO services (Airtel :: Web Deposit, Airtel :: Payout).