Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 02, 2026 - 21:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 02, 2026 - 19:38 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted May 02, 2026 - 18:17 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).