Performance degradation affecting CIV MTN services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Sep 06, 2026 - 10:42 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 06, 2026 - 09:32 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our CIV MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 06, 2026 - 08:46 UTC

Investigating

We are experiencing an outage of the CIV MTN services. We are investigating the issue.
Posted Sep 06, 2026 - 00:53 UTC
This incident affected: CIV MMO services (MTN :: Web Deposit, MTN :: Payout).
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