Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Mar 25, 2026 - 06:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 25, 2026 - 04:58 UTC

Identified

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Mar 25, 2026 - 01:45 UTC

Update

We are continuing to investigate this issue.
Posted Mar 25, 2026 - 01:15 UTC

Update

This is a quick update to announce that we are still experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Mar 24, 2026 - 19:44 UTC

Investigating

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Mar 24, 2026 - 17:42 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).