Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Sep 27, 2026 - 21:43 UTC

Monitoring

A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Sep 27, 2026 - 21:16 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in this gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Sep 27, 2026 - 19:35 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

Posted Sep 27, 2026 - 19:21 UTC

This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).