Performance degradation affecting Malawi TNM services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 06, 2026 - 13:27 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 06, 2026 - 12:30 UTC

Identified

TNM Malawi is now facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Feb 06, 2026 - 11:44 UTC

Investigating

We are experiencing degraded performance in the Malawi TNM services. We are investigating the issue.
Posted Feb 06, 2026 - 10:32 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).