Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 10, 2026 - 15:33 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 10, 2026 - 14:02 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Kenya M-Pesa services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 10, 2026 - 08:37 UTC

Identified

This is a quick update to inform you that we are still experiencing instability in Kenya M-Pesa services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 10, 2026 - 08:30 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 10, 2026 - 07:16 UTC

Update

We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.
Posted Jun 10, 2026 - 04:18 UTC

Update

We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
Posted Jun 09, 2026 - 23:06 UTC

Investigating

We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
Posted Jun 09, 2026 - 22:56 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).