Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Jan 02, 2026 - 21:44 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 02, 2026 - 19:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 02, 2026 - 18:58 UTC

Update

We are continuing to investigate this issue.
Posted Jan 02, 2026 - 17:11 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Jan 02, 2026 - 15:12 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).