Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 19:04 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 27, 2026 - 16:05 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 27, 2026 - 14:57 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 27, 2026 - 06:03 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our NFS Zambia Zamtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 27, 2026 - 04:45 UTC

Update

We are still experiencing an outage in our NFS Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 27, 2026 - 04:25 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our NFS Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 26, 2026 - 22:21 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jan 26, 2026 - 16:58 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).