Performance degradation affecting Rwanda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 05, 2024 - 15:47 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 05, 2024 - 14:12 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 04, 2024 - 13:36 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 04, 2024 - 09:06 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 04, 2024 - 03:31 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 03, 2024 - 17:03 UTC

Update

We are still experiencing an outage in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 03, 2024 - 15:03 UTC

Update

We are still experiencing an outage in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 03, 2024 - 12:19 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 03, 2024 - 05:16 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 03, 2024 - 03:36 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 02, 2024 - 16:02 UTC

Update

We are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 02, 2024 - 11:07 UTC

Update

This is a quick update to inform you that we are experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 02, 2024 - 03:42 UTC

Update

This is a quick update to inform you that we are experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 01, 2024 - 15:54 UTC

Update

This is a quick update to inform you that we are experiencing degraded performance in our Rwanda Airtel deposit gateway, but are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Aug 01, 2024 - 11:35 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 01, 2024 - 09:53 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MNO for resolution.
Posted Aug 01, 2024 - 09:45 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).