Performance degradation affecting Uganda MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 20, 2025 - 01:15 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 20, 2025 - 00:14 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted May 19, 2025 - 23:42 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).