Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 21, 2026 - 01:19 UTC

Update

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Mar 20, 2026 - 18:33 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Mar 20, 2026 - 18:00 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).