Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Apr 16, 2026 - 23:43 UTC

Monitoring

A fix has been deployed by Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Apr 16, 2026 - 22:40 UTC

Investigating

We are experiencing degraded performance in the Airtel OpenAPI services. We are investigating the issue.

Posted Apr 16, 2026 - 21:54 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), and Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit).